Make sure you install the application RemotePlayInstaller.exe for Remote Play. Then, follow the steps below to pair your computer with PS4 TM Controller using UB400.
Some PS4 users have reported to us that they need help in fixing Remote Play feature on their console that won’t connect to their PC. In case you did not know, you can actually play your favorite PS4 game on either a smartphone or computer even when you’re not in front of your console. All you have to do is to set up Remote Play on your phone or computer.
If you encounter connection issues or Remote Play errors during setup, or after using it for some time, this article should help.
- You’ll only need to do this the first time you use Remote Play: From the function screen, go to Settings Remote Play Connection Settings, and then turn on Enable Remote Play. From the function screen, go to Settings Account Management Activate as Your Primary PS4, and then.
- You need one controller for yourself and another one for your friend. Notice the controller you choose for your friend needs to be the same as he will use when he connects via Remote Play Together. E.g.: Your friend uses an Xbox controller, the second controller the host chooses has to be an Xbox controller.
Things you need for PS4 Remote Play
If you plan on playing away from your PS4, you can make use of its Remote Play feature. Below are the things that you should have to successfully do that:
- Updated PS4 console.
- Internet connected computer.
- Good working PS4 DUALSHOCK wireless controller
- USB cable to connect the controller to your computer. Or, a compatible wireless adapter to allow PS4 wireless connection.
- PlayStation Network account.
- At least 15Mbps download and upload internet connection speeds (for both the PC and PS4)
Causes why your PS4 Remote Play won’t connect
There are several possible reasons why PS4 Remote Play stops or won’t connect. Mostly, the issue is network setup related so it’s important that you make sure to check the status of your own local network ahead of time.
At other times, PS4 Remote Play may encounter connection issues or errors due to problems with the PlayStation Network itself.
For first time users, some may find out that they are unable to use PS4 Remote Play due to their computer’s security software.
Below are some of the common causes for PS4 Remote Play issues.
Internet connection is slow or intermittent.
In order to avoid having latency or lag when using Remote Play, you want to make sure that you have a fast broadband connection. Sony recommends that your PS4 has a minimum of 15Mbps. Anything slower than that can be problematic although I’ve personally been able to use Remote Play normally even though my PS4 speed test result shows that it’s only getting less than 6Mbps of upload speed.
For best results though, try to only use Remote Play when you have a fast enough connection.
PS4 software is outdated.
Most PS4 games and features that uses online functionality usually won’t work when the console’s software is outdated. Make sure that you manually check for software updates if you encounter Remote Play errors.
NAT type is strict or restrictive.
Some users may encounter “A connection to the server could not be established” error due to NAT type issues on the PS4. You should strive to have NAT Type 1(open) on your console although NAT Type 2 (moderate) is also okay. If your PS4 has NAT type 3 (strict), you will not be able to play with others online, talk via voice chat, or run Remote Play on your computer.
Random console or computer OS bug.
Sometimes, electronic devices may develop flukes. Temporary bugs are usually fixed by simply rebooting the device so make sure to restart your PC and PS4.
Local network issue.
Issues with your local networking devices can cause Remote Play to cut off or not load. Make sure that your home network is fast enough and does not disconnect frequently. Intermittent connection issues can cause connection time outs, which can make Remote Play virtually unplayable.
Security software blocking the connection.
If you’re getting a 88010E0F error when setting up Remote Play for the first time, it’s more likely an antivirus or firewall issue. You can try to disable your antivirus or firewall temporarily to check if that’s the case.
Make sure to turn your security software back on after testing.
PlayStation Network is down.
Remote Play may not work if there’s an issue with its servers. You can check PlayStation Network status if you have trouble connecting with Remote Play.
What to do if PS4 Remote Play won’t connect
If you’re encountering an error with Remote Play, or if the feature suddenly stops working for no apparent reason, the following solutions should help.
- Check the PlayStation Network status.
Before you troubleshoot your PC or PS4, make sure that you visit the PlayStation Network status page to see if there’s any issue from Sony’s side.
- Check your internet connection speed.
Slow or intermittent connection speed can significantly impact how Remote Play works. Make sure to run a connection speed test on your PS4 first to see if it’s getting the minimum 15Mbps download and upload speeds.
Your computer should also meet with the minimum speed requirements.
To check for a possible intermittent connection issue, you’ll need to observe your network. Using your other devices (smartphones or computers), try to see if the connection keeps dropping for a few hours. If internet connection is unstable or constantly disconnecting, you’ll need to fix this issue first in order to reliably use Remote Play. - Use wired connection.
If you are using wireless or wifi connection with your PS4, it’s possible that there may be wifi signal interference that causes the connection to drop. Try using an ethernet connection from the router to your PS4 before attempting to use Remote Play again.
If a wired connection is not possible, move the PS4 closer to the router so as to ensure that it gets a good wifi signal. - Update your PS4 software.
One of the simplest ways to keep bugs away is to ensure that your PS4 runs the most recent software. To manually check for software updates:
-Go to your PS4 Home screen.
-Go to the Settings Menu.
-Select System Software Update. - Restart Remote Play on your PC.
If Remote Play still won’t connect, make sure that you restart it. On your computer, open the Task Manager (CTRL+ALT+DEL), select PS4 Remote Play under the Processes tab, then hit the End Task button at the lower right.
- Reboot the computer.
If restarting the Remote Play application will not fix the error or connection issue, the next good thing that you can do is to restart your computer. This ensures that you address possible temporary bugs with your PC that might be interfering with Remote Play.
- Power cycle your local networking devices.
While your PC is restarting, take the time to also refresh your network connection. To do that, you want to unplug your modem and/or router from the power outlet or strip for about 30 seconds.
- Disable your antivirus and/or firewall.
For some, disabling their security software like antivirus or similar fixes Remote Play issues. If your computer’s firewall is active, you should consider turning off that too for testing purposes. Or, you can make an exception in your firewall settings to allow Remote Play to establish a connection. Use Google to know how to do this suggestion.
- Delete and reinstall Remote Play.
If all the possible causes have been checked and not one of the solutions above has helped so far, consider deleting and reinstalling Remote Play.
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If your PS4 controller won’t connect all of a sudden, you don’t necessarily need a new one to resolve the issue. This troubleshooting guide shows you the possible solutions that you need to try first before deciding on whether or not to junk a misbehaving controller.
Causes why your PS4 controller won’t sync or connect
There are a few reasons that can be blamed for the PS4 controller syncing issue.
Bluetooth signal interference.
Sony’s PS4 uses standard Bluetooth connection to sync wireless controllers. If you have a number of Bluetooth devices connected to your PS4 and you’re having trouble connecting or your controller won’t connect at all, you may have a signal interference issue at hand.
Wireless devices that use Bluetooth to connect are typically designed to handle possible signal interference from other devices but connection problems may still occur. You should try to disconnect other Bluetooth devices such as tablets, headsets, smartphones, PCs, etc., to see if any of them is causing the problem.
Weak battery.
If your battery on your PS4 controller is weak, it’s Bluetooth range may be shortened. At other times, the controller may not be able to maintain a good connection at all.
The same can happen if the battery is damaged or no longer holding a charge.
Connect Ps4 Controller Remote Play Pc
Controller firmware issue.
In some situations, the cause can be deep within the firmware of the PS4 controller. Since there’s no setting on your console to update the firmware of the controller, you are limited to resetting it instead. This is often an effective way to fix misbehaving PS4 controllers.
Troubleshooting a PS4 controller that won’t sync or connect
Below are the potential solutions that you can try if your PS4 controller won’t connect to the console.
- Charge the controller.
When troubleshooting a wireless PS4 controller, make sure that you charge to 100% first. This will make sure that you’re not dealing with a possible PS4 controller won't-turn-on or weak battery issue.
- Connect the controller and console with USB cable.
If you’re having trouble connecting a controller wirelessly, try using a USB cable instead to resync it. Here’s how:
-Get a known good working USB cable.
-Connect the controller to your PS4 with the USB cable.
–Press and hold the PlayStation button in the middle of the controller. This will clear the old connection setting and resync this controller to the console again. - Re-sync controller at startup.
If the previous step hasn’t helped, you can try to check if re-syncing at startup will do the trick. Here’s what you need to do:
–Shut down your PlayStation 4.
–Connect your controller to the console using a USB cable.
–Press and hold the PlayStation or PS button on the center of your controller. This will prompt the controller to re-sync at startup. - Perform a soft reset on the controller.
You’ll need another good working controller to do this. If you don’t have a second controller to use, just skip this solution and proceed to the next one below.
-Using the second controller that’s working, go to your PS4’s Settings menu.
-Select Devices from the drop-down menu.
-Select Bluetooth Devices.
-Find the wireless controller that’s not working in the list of devices and select it. An active controller should show a green dot while inactive ones will have a white or grey circle.
-Press the Options button on your controller, found to the right of the touchpad. This will bring up a new menu.
-Select Forget Device. This will disconnect the inactive controller from the console.
-Turn off the PS4 console.
–Re-sync the controller at startup like what we did in Step#3. - Do a hard reset on the controller.
If you can’t perform a soft reset on the controller, then you have no other option but to perform a hard reset. For this to work, you’ll need to use a paper clip or a similar object. You’ll have to use the unfurled paper clip to press the tiny reset button.
-Turn off the PS4 console.
-Find the small hole where the reset button is. It’s under and near the left trigger (LT) button.
-Insert the paper clip in the hole and push the reset button for about 5 seconds.
-Connect the controller to the PS4 again and see what happens.
Workaround.
Some PS4 users who had a wireless controller syncing issue in the past reported that they were able to resync their controllers with the steps below. The only difference that we notice with this procedure is that you disrupt the boot up process of the console first. This is not a safe procedure and may potentially corrupt the software if done repeatedly.
If the above solutions have not helped at all, then definitely try this possible workaround to fix controller that won’t sync or controller that’s not working :
–Power on the console.
-Once the console has started booting up, turn it off by unplugging it from the wall outlet or surge protector (if you’re using one). Don’t unplug the power cable from the back of the console.
-Once the PS4 restarts, it’s going to rebuild its cache or system files. You should try to connect the controller again and see what happens.
What happens if your PS4 controller won’t connect up to this point?
If this guide won’t work and none of the solutions have helped, you should consider getting a replacement. If the console and controller are still within the warranty period, contact Sony or visit your retailer to get a free replacement.
Connect Ps4 Controller To Mac Remote Play
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